- 2Delivery / Shipping
- 4Reference Clients
- 5Payment Methods
- 7Confirmations before Mass Production
- What’s the price for banner pen? Do you have price list for all the pen models?
- Check prices here.
All prices quoted in this catalogue do not include G.S.T. or Provincial/State taxes. FirBay offers free shipping and delivery to one address of choice. FirBay is NOT responsible for import taxes and duties. This is the responsibility of the distributor. Please calculate approximately $18 per 1000 pens. (e.g NY, USA, about 8% for total value) Contact Us for details.
Delivery / Shipping
- What is DHL/Fedex/UPS express freight?
- Prices already include DHL express to your door. No set up charge. All cost is included. No hidden fees.
- What’s your delivery time?
- Normal orders are 15 – 20 business days to your door after received your payment.
- Above delivery time does not include normal weekends and special lawful holidays, such as National Holidays (Oct 1-3 each year), Spring Festival (Normal last 20 days or more) . And above all, not include the delay caused by Act of God. 
- Can you send us a sample/some samples?
- Please check our Sample Policy:Pullout Pen.
- Do you have any reference clients?
- Yes. See some examples of our clients at: Reference Clients:Pullout Pen
- How to place order and make payment? Do you accept Paypal or credit cards? What is the most cost-effective way to place pullout pen order with several artwork designs and/or with several barrel colors?
- Go to www.firbay.com , click on the thumbnail of the the type of item you interested, and then adjust the order quantity to your desired quantity. (Final price will change based on your order quantity) . Press “Add to Cart” button, and check click the Shopping Cart at top right corner and check out with your preferred payment methods.
If you want to do it quick, you can just click the big button of “Check out with PayPal”, which express check out, and are covenient if you only order one item.
- Yes, we accept paypal and credit card payment. (Credit card shall also be paid via check out with Paypal, which will forward to paypal website page to ask you to imput your credit card information and your email address, delivery address etc. So cardit card payment are paid through paypal, you don’t need an paypal account in advance, it just take you several second to put your credit card information to paypal. Which means that our website don’t hold or record your credit card information).
- We also accept T/T (Telax Transfer) payment. Which is a traditional stardard international bank transfer payment methods.
- For one scroll pens order with different artwork designs and/or with different barrel color, the most cost-effective way is to use Shopping Cart function. Use Add to Cart at item page, if you have several artwork designs,
- What is artwork format you accept? Can you design artwork according to our requirements/pictures? And how to send artworks to you?
- For example of HSBANNER-9
- Max Printing Size: 180*68mm (that’s the visible size on finished products, your artwork shall be 5-10mm larger for backgroud bleeding)
- Artwork Format: .ai or PDF; Or any kind of high quality image, such as jpg,gif
- Extra silk printed logo on clip: 30*5mm; on barrel: 100*50mm
- All fonts are to be converted to curves / outlines.
- 300 DPI to ensure good full color offset printing quality (optional)
We offer artwork design service. Artwork design cost of 4 color offset print on paper banner: USD50. One time change is included in artwork design cost. If you want to change second time, another USD50.
Find more information from Artwork Design Manual:Pullout Pen
Email us your artwork. Find our email at Contact Us
Confirmations before Mass Production
- What else shall I confirm after ordered?
- Do you have Distributor/Reseller/Agent at our country? And how can be your Distributor/Reseller/Agent? Can we be your exclusive distributor?
- Hi, this is our online store! Everyone have connection to internet can find us. You can resell our products to your clients. Prices are based on our open price.If you order quantity is larger than 10,000 per order, please Contact Us.
- The word is flat, we don’t think it is necessary for exclusive distributor/agent. And we already have clients on every continent and most of the economic active areas.
- Jump up↑ Excluding of weekends and holidays are two/three parts:
- During production time, exceptions are only valid to weekends and holidays of manufacturing factory location in China. So that will be Chinese legal holidays, such as Chinese New Year Holidays, National Holidays, Dragon Boat Festivals are not included in delivery time.
- After goods are sent and left China, then those holidays and weekends valid for the location of goods where it is located during trans-shipment, if there’s a trans-shipment. (This normal for Euro delivery address; For USA/CA address, it’s direct shipment)
- And finally, when goods are at local hub and are about to to your door, then those exceptions are subject to your local weekends and holidays.
Act of God, include but not limited to violent winds, floods, fire; Severe weather conditions during delivery.
That is same for 15-days Urgent Orders. So if you need the goods urgently, you’d better Contact Us.